Opro, honoured with the Queen’s Award for Innovation in 2007 and 2019, supports over ten million athletes around the world with a range of patented custom-fit and self-fit mouthguards.
When tackling the OPRO project, we encountered a fascinating challenge: merging three separate websites into a single eCommerce store. Each website catered to different types of customers and offered a range of products. Our goal was to create a user-friendly design that would allow every segment of OPRO's audience to easily navigate the site and find the products that best suited their needs.
Once the UX research phase was completed, we seamlessly transitioned into the design phase, leveraging the insights gathered to craft an innovative and user-centric design for OPRO.
To ensure everyone could easily find what they were looking for, we created eye-catching banners with clear buttons for different sports and age groups. This way, visitors could quickly go to the section that matched their interests as soon as they landed on the website.
For the catalog, we implemented a category system based on sport (the most common method for the audience) and material. This approach aligns with our audience's preference for shopping by purpose, as revealed by our UX research, and aims to simplify their shopping experience. Also, we designed additional filters on category pages to cater to the specific needs of smaller segments, such as guards suitable for braces, ensuring that all customers could easily find products tailored to their unique requirements.
Understanding the complexity of sports gear, we prioritised simplicity on product pages. We added a reviews section for easy decision-making and included FAQs and delivery details right on the page, so customers could find all the info they needed without leaving the PDP.
How often do you find yourself saving links to similar products on your browser to compare and make the best decision? Now, picture being able to do this directly on the website.
That's exactly what we did for Opro. By enabling people to compare different products and their features without leaving the site or saving multiple links, we streamlined the decision-making process for customers. Plus, for Opro, it meant keeping visitors engaged on the website while they ponder their choices.
Main landing page
for School-clubs
for oprotec
for boxing
for rugby
for kids sports
Imagine having the best sales assistant who listens carefully to your needs and helps you find the perfect product offline. That's precisely what we developed for Opro, the ultimate assistant for finding the ideal mouthguard directly on the website.
Did you know that 7 out of 10 people leave online stores without making a purchase? The main reason is often indecision – they're unsure if a product meets their needs or if it's worth the cost. When we merged Opro's three separate websites into one, their product offerings tripled. To tackle this challenge and ensure every customer could find their ideal product, we created more engaging navigation options. We designed a flow with questions tailored to customers' age, sport, and more, connecting them to relevant products. Now, every customer can receive personalised recommendations from Opro.
Struggling to find the right mouthguard?
Answer a few simple questions, and let our personalised recommendation tool do the rest. Shop confidently and protect what matters most with OPRO!
Our website overhaul for Opro brought about impressive changes. Users engaged more and found it easier to make purchases, thanks to simpler navigation and personalised recommendations. Customer satisfaction soared as visitors enjoyed a smoother shopping journey. With these enhancements, Opro saw a boost in revenue, securing its place in the sports equipment market.
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